Service Advisor at Springfield

Job Description

Sheehy Auto Stores is one of the largest dealership groups on the East Coast. Our Company motto is Sincere Hospitable Employees Enthusiastically Helping You. We are uniquely committed to our employees, offering the best training, career advancement and benefits in the industry. We also are completely focused on delivering an excellent customer experience and forging long term, repeat business relationships with all our customers. We offer training, medical insurance, 401(k) with Profit Sharing and much more!

Sheehy Subaru of Springfieldison the lookout for talentedAutomotive Service Advisor who would like to join our family as our business continues to grow.

Job Duties:

• Automotive Service Advisors / Service Writers greet customers and assist them with any inquiries they may have
• Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Advisors prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questionsregarding the customers vehicle.

Candidate Requirements Section: (Paragraph Format)

• At least 1year Automotive Service Advisor or Quick Lube Technician experience
• Reynolds & Reynolds experience preferred, but not required
• Microsoft Office knowledge (Word, Excel,Outlook)
• High School Diploma or higher
• Stable career with previous employers
• Must be authorized to work in the USA
• Must be able topass pre-employment testing to include background checks (MVR, drug test)

Whether you are looking to make a change today or tomorrow, we would value the opportunity to get to know who you are for when the time is right.

Job Requirements

 
Country: USA, State: Virginia, City: Springfield, Company: Sheehy Nissan Springfield.