Call Center Representative at Winchester

Job Description

To answer telephone calls responding to basic inquiries and requests about savings, checking, and credit card accounts, provide service/product information, perform transfers and account adjustments and, activate credit/debit cards.

Job Requirements

Unusual Working Conditions:

* Essential Personnel; schedules may be variable (days and hours); days and hours of shift may change to meet business and member service demands.

Required Knowledge, Skills and Abilities:

* Office or administrative experience, preferably in a financial institution

* Effective interpersonal, verbal and written communications skills

* Ability to work accurately with numbers and perform basic mathematical calculations

* Ability to interpret and explain regulations, instructions and procedures

* Effective organization, time management, and problem solving skills

* Ability to work independently and exercise judgment, logic, integrity and initiative

* Ability to work in situations such as those that occur in a high volume incoming call center

* Familiarity in the use of a personal computer and associated software

* Ability to navigate multiple screens on PC

* Basic telephone communication skills

Desired:

You are strongly encouraged to submit your credentials should you also possess:

* Knowledge of accounting, credit, and lending principles

* Experience with a PC and software applications packages

* Customer service experience preferably in a call center or financial institution

Hours:

To be determined (24/7/365 Operation)

Equal Employment Opportunity

Navy Federal Credit Union values, celebrates and enacts diversity in the workplace. EOE/AA/M/F/V/D

Country: USA, State: Virginia, City: Winchester, Company: Navy Federal.