Job Description
Center for Diagnostic Imaging (CDI), headquartered in Minneapolis, Minnesota for more than three decades, merged with Insight Imaging in 2012 to create one of the nation’s largest radiology providers for fixed site and mobile diagnostic imaging and interventional services. Together we have 116 retail imaging centers, 128 mobile units and operate in more than thirty states. Our organization will serve nearly a million patients in 2013, offering a wide range of screening, diagnostic and interventional procedures that complement each community’s needs, in collaboration with radiologists, healthcare providers, hospitals and health systems.
We are currently seeking a Per Diem Front Office Associate for our Northern VA centers.
Position will provide services to patients and referring physicians over the phone and in person, effectively communicating and explaining the exam requirements, center location and directions, as well as scheduling appointments and answering questions. Will cheerfully greet and register patients upon arrival; communicate with and assist the technologists with patient
ESSENTIAL DUTIES AND RESPONSIBLITIES:
• Champions the values and builds the culture to support the goals of CDI while fostering an environment where customer service is a priority
• Greets and checks-in patients scheduled for imaging services; register demographic information and process payment plans and copays with patients
• Answers phones and handles calls in an efficient and friendly manner
• Pre-certifies all exams with patient’s insurance company
• Waivers-knowledge of insurance carriers for example; Medicare, and procedures that require waivers and obtaining authorization if needed prior to appointment. Responsible to have the patient sign, or explain to the patient, and to forward the waiver to the business office for processing
• Follows-up on any un read exams
• Handles “release of information" requests for patients, referring offices, other medical facilities, attorneys & insurance companies following CDI guidelines
• Supports technologists in order to ensure highest patient satisfaction. Act as liaison between technologists and the patients waiting for exams. Must relay messages regarding scanner status and other clinic information
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Fields calls appropriately for center associates
• Arranges transportation and hotel accommodations for patients when appropriate
• Maintains front office lobby area such as straightening magazines, organizing coffee supplies, and general office clean up
• Maintains the supply of patient information sheets
• Ensures comprehensive knowledge of CDI’s policies and procedures for all front office associates
• Manages overall staffing levels for adequate front office coverage at all times
• Initiates and participates in staff performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or termination of associates
• Establishes employee schedules to provide for planned vacations and time off
• Leads regular staff or tech meetings and associate one-on-ones
• Assists in the training of new front office associates
COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED:
• Ability to supervise effectively
• Ability to pay attention to the smallest details involved in taking service to the next level
• Ability to remain calm in difficult situations
• Ability to work independently and in a team environment.
• Ability to work in a fast-paced environment and meet established deadlines with a sense of urgency
• Ability to be flexible in schedule and adaptable to constant change
• Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy
• Ability to maintain regular attendance and on-time arrival to work as scheduled
• Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion
• Ability to resolve basic service recovery issues and understand when to escalate to next level
• Ability to learn multiple software programs
• Skill in organizing and prioritizing of work, and following assignments through to completion
• Skill in written and verbal communication
• Knowledge of intermediate level computer skills
• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines
Job Requirements
REQUIRED QUALIFICATIONS:
• High school diploma or equivalent
• 2-3 years prior face-to-face and phone customer service experience
• 1-2 years pervious healthcare experience
• Must have a working knowledge of Microsoft Office products
• Desire to work within a team environment
• Must be able to speak English
• Medical terminology required
• Able to operate computer terminal
• Ability to type 50 wpm
WORKING CONDITIONS:
• Requires use of office equipment, such as computers, fax machines, telephones and copiers
• Requires sitting and computer-related activities for extended periods of time
• Requires the ability to see, hear, speak, walk, stand, sit, reach, write, and key
• May require some lifting, bending and stooping
• May have potential exposure to respiratory secretions (such as coughing, TB, etc.) via patient contact
• Must have the ability to get up from desk approximately 20 times a day
• Must be able to help patients who need a wheelchair, may include lifting
CDI/Insight Imaging is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.
Country: USA, State: Virginia, City: Fairfax, Company: Center For Diagnostic Imaging.
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