The Director of Operational Effectiveness will participate in the global development and ultimate oversight of Operational Effectiveness (OE), a proprietary management methodology, customized to the Hilton brand and culture, in order improve financial performance through process reengineering of business processes across all hotel disciplines.
What will it be like to work for this Hilton Worldwide Brand?
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.
If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.
What will I be doing?
The Director of Operational Effectiveness will develop, strategize, direct and support the maintenance and sustainability of Operational Effectiveness (OE) once live at properties, as well as the roll out to additional properties. Provide tactical support to members of the Operational Effectiveness Team.
The Team Members responsibilities will include direct oversight of Property Consultations, Performance Audits and the OE Sustainability Program. Performance audits will be conducted at regular intervals post-implementation in order to ensure the key changes and improvements continue to maintain integrity. A Sustainability Program will include central, as well as local experts trained to sustain results.
Other key priorities are listed below:
Assist with the strategy and development of OE roll out plans. Help to determine optimal usage of Carpedia resources vs. internal capabilities
Determine location and frequency of Performance Audits for properties having already adopted OE
Review performance against plan for operational indicators over time and determine locations that require additional intervention
In concert with GLMS project, implements plans for identified labor standardization opportunities in concert with operations leadership
Determine ongoing improvements to Hilton Leadership Academy, in order to support new leaders and staff
Establish procedures and processes in relation to Operational Effectiveness, for OE Team and Local Sustainability Specialists
Utilize Project Management components to direct, track and report on all implementations
Develop schedule for roll out and sustainability activity, and ensure members of the OE team are assigned and scheduled
Incorporate necessary management and staff skills into online training resources
Interact with Senior Management of Hotel Operations and property GMs with respect to the performance of properties and assist with the interpretation of data
Prepare and deliver high level presentations and summaries for use by Senior Management
Provide direction and directives to the property team members in the perf
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
BS/BA Bachelors degree
Minimum of four (4) years of work experience related to hospitality
- Minimum of ten (10) years of related experience
- Minimum of six (6) years of experience developing and leading a team of four (4) or more individuals
Minimum of six (6) years of presenting key findings and key analysis to executive leadership
- Minimum of three (3) years of recent project management experience
- Ability to travel, 75% of the time
Proficient in Microsoft Word, PowerPoint, and Excel
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
MA/MS Masters Degree
Minimum of ten (10) years of hospitality industry experience
- Recent SAS experience
- Management of implementation teams, two (2) or more team members
- Project Management experience implementing two (2) complete systems
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
Country: USA, State: Virginia, City: McLean, Company: Hilton WorldWide.
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