Job Description
To answer telephone calls responding to basic inquiries and requests about savings, checking, and credit card accounts, provide service/product information, perform transfers and account adjustments and, activate credit/debit cards.Job Requirements
Unusual Working Conditions:
* Essential Personnel; schedules may be variable (days and hours); days and hours of shift may change to meet business and member service demands.
Required Knowledge, Skills and Abilities:
* Office or administrative experience, preferably in a financial institution
* Effective interpersonal, verbal and written communications skills
* Ability to work accurately with numbers and perform basic mathematical calculations
* Ability to interpret and explain regulations, instructions and procedures
* Effective organization, time management, and problem solving skills
* Ability to work independently and exercise judgment, logic, integrity and initiative
* Ability to work in situations such as those that occur in a high volume incoming call center
* Familiarity in the use of a personal computer and associated software
* Ability to navigate multiple screens on PC
* Basic telephone communication skills
Desired:
You are strongly encouraged to submit your credentials should you also possess:
* Knowledge of accounting, credit, and lending principles
* Experience with a PC and software applications packages
* Customer service experience preferably in a call center or financial institution
Hours:
To be determined (24/7/365 Operation)
Equal Employment Opportunity
Navy Federal Credit Union values, celebrates and enacts diversity in the workplace. EOE/AA/M/F/V/D
Country: USA, State: Virginia, City: Winchester, Company: Navy Federal.
Комментариев нет:
Отправить комментарий