WAN Network Engineer at Oakton

Job Description:

• Proficiency measured primarily by installation trouble tickets work/completed and handling calls, as well as quality based metrics for the team
  
• Requires a well rounded knowledge of networking concepts, networking implementation, and software concepts and use.
  
• Required in the testing and analysis of all elements of the network facilities
  
• Assists in the rapid assessment of both the nature and severity of customer problems and initiates calls to various support organizations as needed
  
• Manage the installation and remote troubleshooting of Linux servers and various manufacturers of switching and routing equipment
  
• Manage personal phone queue and handle multiple forms of electronic communication related to the project
  
• Maintains documentation of daily operations
• Install and test commercial networks
• Effectively communicate with clients and various levels of management
• Provide and document consistent accurate and detailed analysis of issues for each installation
  
• Assists in the collection of customer requested data such as traffic reports
• This position may be responsible for contributing to client compliance with environmental laws and regulations as applicable to its job function
  
• Experience with subnetting and be able to segment IPs into smaller groupings.
  
• Candidate will be expected to provide and , accurate and detailed analysis of issues for each installation Network Operations Center (NOC) Analysts to work in a 7x24 network operations center.
  
• Network Management scope of services includes Tier 2 incident and problem management for various highly customized, high-touch enterprise client networks with strict SLAs.
  
• Technologies monitored and managed include routers, switches, load balancers, WAPs, WAN accelerators, DNS, DHCP, and Content Servers.
  
• Assignment requires that the analyst be able to dynamically multi-task on diverse issues and work with customers in a fast pace environment
  
• Engage and interface with equipment and transport service vendors who support network operations
  
• Interface with client by responding to client requests and notifying them of network problems and the impact on customers business.
  
• Candidate will work in a live call environment and ticketing system.
• Troubleshoot and document client troubles till resolution.

Country: USA, State: Virginia, City: Oakton, Company: Pinnacle Technical Resources.