Retail Member Relations Specialist at Fairfax

Schedule Required: M-F 9-530, 2 Sats per month, some 830 meetings

Special Info:

Competencies: Customer Service

PURPOSE:

To greet and provide exceptional member and client experiences by effectively representing AAA products and services, in a manner that will build repeat business and generate sales. AAA products and services include Car Care, membership, travel, Show Your Card & Save, financial services, Travel Shop products, insurance and automotive services. Assists team to exceed Customer Satisfaction and Quality scores, while meeting established productivity goals.

To process payments for all business lines.

ESSENTIAL FUNCTIONS: 90%

Process payments for all business lines. Reconcile cash, check, and charges, process daily reports and ensure balance at end of day. Prepare daily cash deposit as directed. Assists with the receipt and data entry of tickets and travel product inventory and ordering of same as appropriate.

Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals.

Effectively manage branch traffic patterns while greeting members and processing transactions.

Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renewal. Conduct Membership Review for existing members, update and upgrade plans as appropriate.

Counsel and sell Financial Services products.

Respond to member requests related to the utilization of their member benefits and assist the member in understanding the value of their membership.

Complete other duties as assigned.

OTHER DUTIES AND RESPONSIBILITIES: 10%

In conjunction with Retail Office Manager and/or Retail District Manager, reviews and responds to client concerns promptly.

Process passport photos and issue International/Inter-American Driver Licenses as required.

Stocks branch promotional materials as required.

Stocks branch travel shop products as required.

Complete other duties as assigned.

 Requirements

REQUIREMENTS:

Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and two (2) years of previous sales and/or customer service experience in a cash handling position.

Accurate math skills and the ability to handle multiple tasks simultaneously.

Effective communication skills, written and oral, to allow for accurate completion of work.

Basic proficiency with computer software programs and the Internet.

Basic knowledge of geography and the ability to read a map.

Country: USA, State: Virginia, City: Fairfax, Company: AAA Mid Atlantic.