Technical Support Representative Work From Home - Lynchburg, VA at Lynchburg

This is a Work From Home position but the training will be held on site in Downtown Lynchburg, VA.

You must live in a 50 mile radius of Lynchburg.

Job Duties and Expectations:

Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone or e-mail.

Utilizes computer/on-line guidelines in responding to customer inquiries.

Informs customers about services available and assesses customer needs.

Handles customer problems related to product function or the replacement of defective parts.

Completes, processes, and maintains applicable paperwork and records.

Gathers information, researches/resolves inquiries and logs customer calls.

Strives to resolve customer issues on the first call without having to transfer callers.

Follows escalation procedures as needed.

Analytical capabilities to review customer records and determine needs based solutions

Reliable with a good work ethic

Self-starter and disciplined; not easily distracted while working at home

Friendly, outgoing and likes working with people

Ability to multitask (Talking to clients while toggling between multiple browser screens), handling multiple chats at once

Tech and internet savvy

Ability to work unsupervised

 Requirements

Required Equipment to Work from Home:

Quiet working home office environment (preferably with closed door) free from noise and interruptions

Call Center Grade Phone and Headset (must be willing to purchase upfront it is approximately $100.00 - will be reimbursed after 90 days of employment)

Required:Landline Phone No VOIP or Cell Phone

Required: High speed Internet connection (hard-wired such as DSL or Cable no wireless or satellite)

Operating System: Windows XPor Higher (No Macs)

Web Browser: Microsoft Internet Explorer 6.0 or higher

Maximum Screen Resolution: Minimum 1024X768

Sound Card

Optical Drive (CD/DVD)

Windows Automatic Update Enabled

Number of USB Ports: Minimum 1

RAM Internal: Minimum 1 GB

Upload Speed: Minimum 410kbps

Download Speed: Minimum 1200

Hard Drive Size: Minimum 20GB

Hard Drive Free Space: Minimum 5GB

Processor Frequency: Minimum 1600MHz

Must have a video card meeting minimum requirements

Large computer monitor or dual monitors recommended

Qualifications:

Required: High School Graduate or GED required.

Required: 6 months experience in technical support/customer care/back office/accounting/sales

Preferred: Associates degree (AA) from a two-year college or university or equivalent combination of education and experience preferred but not mandatory

Preferred: Inbound call center experience

Country: USA, State: Virginia, City: Lynchburg, Company: StarTek.